Frequently Asked Questions

We are powered by Heineken Marketing Malaysia Sdn. Bhd. All products are genuine, legally obtained and duties fully paid.

Yes. You can schedule deliveries a day or more in advance, since we take orders 24/7.

Our delivery area coverage varies by the delivery option chosen. Please refer to our delivery area coverage breakdown for more information. We are actively looking to increase our coverage for your added convenience.

Bad Weather
For the safety of our delivery team, Drinkies may not be able to deliver your order in the event of bad weather conditions. Your order will be fulfilled as soon as it's safe for our delivery team to do so. We strive to send out timely updates to communicate any expected delays.

Delay NOT due to bad weather circumstances
Should your order not reach you within the terms of our delivery guarantee, please contact our customer support and we will review your case. When your case has been verified by our team, your delivery fee will be waived and credited back to your account.

To get in touch with our team, please contact us at +60122818888 OR email support@drinkies.my. Please have your order confirmation number on hand (sent to your registered email).

Order Status
You can get information about an order you placed on the Drinkies through the Order Status page.

Delivery Status
You may monitor delivery status via the tracker link sent to your email with order confirmation. We work with various logistic partners to deliver your product timely and reliably.

If you are encountering any issues with tracking your order or delivery, you can also get order status or make changes by phone at +60122818888 OR email support@drinkies.my. Please have your order confirmation number on hand (sent to your registered email).

We do not cover East Malaysia at the moment, but our team is working hard to extend our coverage as soon as we can.

Due to licensing, we are not able to extend our services beyond Malaysian borders. Our products and services are limited to areas within Peninsular Malaysia only.

We will deliver to you as long as you provide a valid residential, corporate or home address, as verified by our systems and logistics teams. However, deliveries to any of the following areas will turned down by us or our logistic partners:To, or within the immediate vicinity of:
- Government buildings
- Hospitals
- Military bases or buildings
- Kuala Lumpur International Airport (KLIA)

Our logistic partners require having someone sign and receive the parcel upon delivery to your home or office. Recipient policy applies regardless of authorisation of recipient on your behalf.
Should no one be available to receive your parcel, the delivery company will be in touch to organize a second delivery.

Your product will be kept in an air-conditioned room for a maximum of two days before it’s returned to our office. Should this happen, we will personally schedule for another delivery which will incur additional charge for delivery fees.

For security purposes, we will require the recipient to present the following at the point of delivery:
An officially recognized identification (IC, Passport, Driver’s License, etc.)
- Recipient to be of twenty-one (21) years old and above,
- Recipient to be non-Muslims

Verification of order number / last name registered with Drinkies account

This is to verify that all recipients are non-Muslim and 21 years old and above, and to ensure your order lands up with the intended recipient.

Sure, just provide the alternative address at checkout. Please note that delivery options varies by location.
If you have already checked out and would like to change the delivery address, please contact our customer support as soon as possible; we will try our best to reroute the scheduled delivery. Please note that, dependent on the time of request, we may not able to guarantee successful rerouting. Our cancellation policy applies for re delivery.
In the event where rerouting is unsuccessful, it will be considered as a new delivery. Any additional delivery cost which may be incurred will be communicated to you, and your order will be redelivered only with your approval.
Please refer to our cancellation policy for more information.

Our engaged logistic services reserve the right to refuse dangerous requests at any location where they cannot be accepted in accordance with applicable law. We are unable to deliver products to recipients who are unable to provide official identification, not of legal alcohol drinking and buying age of twenty-one (21) years old, and is not a non-Muslim.

Taking spirits, etc., into barracks and police stations

17. Any person who, not being a person serving in the armed forces of Malaysia or in any local force or visiting force or a member of the police force, takes or attempts to take into any military barrack, guardroom or encampment, or on board or alongside any vessel-of-war belonging to or transport hired by the Government of Malaysia or of the country to which any visiting force belongs, or any vessel in the service of the Government of Malaysia or of any State in any port in Malaysia or into any police barrack, police station or lock-up or into any public hospital or mental hospital any intoxicating liquor, drug or preparation without the permission of the Commanding Officer or of the Chief Police Officer or of the person in charge of the public hospital or mental hospital, shall be liable to a fine not exceeding fifty ringgit or to imprisonment for a term not exceeding three months or to both and such liquor, drug or preparation and the vessels containing the same may be forfeited.

Drunkenness and disorderly behaviour in public places or the immediate vicinity of any Court or of any public office or police station or place of worship.

21. Any person who is found drunk and incapable of taking care of himself, or is guilty of any riotous, disorderly or indecent behaviour, or of persistently soliciting or importuning for immoral purposes in any public road or in any public place or place of public amusement or resort, or in the immediate vicinity of any Court or of any public office or police station or place of worship, shall be liable to a fine not exceeding twenty-five ringgit or to imprisonment for a term not exceeding fourteen days, and on a second or subsequent conviction to a fine not exceeding one hundred ringgit or to imprisonment for a term not exceeding three months or to both.

Unlicensed Reselling

Permit & License required. We do not encourage or condone the reselling of our products.

Courier service reserves the right to reject any delivery if conditions or requests are deemed unsafe

Our engaged logistic services reserve the right to refuse dangerous requests at any location where they cannot be accepted in accordance with applicable law. We are unable to deliver products to recipients who are unable to provide official identification, not of legal alcohol drinking and buying age of twenty-one (21) years old, and is not a non-Muslim. 

The maximum order limit is for Express Cold Delivery is currently Three (3) x 24-can Cartons. Delivery costs are a flat rate regardless of order quantity. 

For corporate or bulk orders, please get in touch with our Customer Support.

All prices are inclusive of SST, however, delivery charges are NOT inclusive. Please refer to the cart checkout page for a full cost breakdown.

For corporate or bulk orders, please get in touch with our Customer Support.

For any changes or cancellations out of the cancellation window, the full delivery charges will be incurred as each order is processed immediately and our riders may already be dispatched. Please contact our fulfillment center at +60122818888 to change / cancel your order.

Type: Chilled Delivery
Cancellation Window: 10 minutes 
Order Reimbursement: 100% inclusive of delivery charges  

You may monitor delivery status via the tracker link sent to your email with order confirmation. We work with various logistic partners to deliver your product timely and reliably.

If you prefer, you can also get order status or make changes by phone at +60122818888. Please have your order confirmation number on hand (sent to your registered email).

We advise you to check your order thoroughly before acknowledging the courier's receipt of delivery. Should you find product that are broken or missing, do not accept the delivery. Detail the damage or loss on the courier's delivery receipt, and send them back. 

Please get in touch with our customer support at +60122818888 and we will arrange for a replacement upon verifying your claims with the delivery company.

If you are not 100% satisfied with the product(s), get in touch with our customer support within 24 hours of receipt, and we’ll try our best to assist you in resolving the matter. Please note that as our products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis for health and safety reasons. 

If the product is unopened (shrink wrap intact):

1) Contact our Drinkies Fulfilment Centre to request for a ‘Return Product’ pick-up.

2) We will arrange for a pick-up time, and send our riders down to collect your return products in exchange for a new product.

3) Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.

If the product has been opened and/or consumed:
1) No more than two (2) cans should be consumed, with at least half (50%) of each can’s beer / cider intact. We will retrieve these samples for safety and quality inspection purposes.

2) Contact our Drinkies Fulfilment Centre to request for a ‘Return Product’ pick-up.

3) We will arrange for a pick-up time and send our riders down to collect your collect your return products in exchange for a new product.

4) Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.

If you would like to request for a refund on your order, please refer to our refund policy for more details.

Our Customer Support will get in touch with updates, but feel free to contact our Customer Support for more information.

The quality of our products and safety of our consumers are very important to us. As every case is different, our Customer Support will get in touch with updates, but feel free to contact our Customer Support for more information.

You can apply a promo code during the payment stage of your checkout process. The promo code can be applied after the payment method selection under "I have a promo code". If the promo code is valid, its benefits will be reflected in your order summary.

We do not accept Cash on Delivery at the moment, but our team is working to enable this feature as soon as we can.

If you opt for online banking, the transaction goes through your chosen banking service. We advise to ensure that this is a trusted source, and that we will not be responsible for any transaction related cases, unless the error is on our end, with your chosen service.

For any changes or cancellations out of the cancellation window, the full delivery charges will be incurred as each order is processed immediately and our riders may already be dispatched.

Please contact our fulfillment centre at +60122818888 OR email support@drinkies.my to change / cancel your order.

Type: Chilled Delivery 
Cancellation Window: 10 minutes 
Order Reimbursement: 100% inclusive of delivery charges 

Your card will only be charged upon successful receipt of your order. You will receive an email update when your payment is successful. Occasionally, emails may end up in your Junk or Spam mail folder. You may also refer to your bank statement for transaction details. Please note that the transaction might take up to 3 business days to show on your bank statement, dependent on your chosen bank’s practices.

Upon successful transaction, you will receive a official sales tax invoice with your Order Confirmation email.

If you are not 100% satisfied with the product(s), get in touch with our customer support within 24 hours of receipt, and we’ll try our best to assist you in resolving the matter. Please note that as our products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis for health and safety reasons.

If the product is unopened (shrink wrap intact):

1) Contact our Drinkies Fulfilment Centre to request for a ‘Return Product’ pick-up.

2) We will arrange for a pick-up time, and send our riders down to collect your return products in exchange for a new product.

3) Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.

4) If it clears our review, we will refund the price of the order within 3 working days. Please note that the delivery fee for “Express 60 Minutes” option will not be refunded, as per our cancellation policy.

If the product has been opened and/or consumed:

1) No more than two (2) cans should be consumed, with at least half (50%) of each can’s beer / cider intact. We will retrieve these samples for safety and quality inspection purposes.

2) Contact our Drinkies Fulfilment Centre to request for a ‘Return Product’ pick-up.

3) We will arrange for a pick-up time and send our riders down to collect your collect your return products in exchange for a new product.

4) Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.

5) If it clears our review, we will refund the price of the order within 3 working days. Please note that the delivery fee for “Express 60 Minutes” option will not be refunded, as per our cancellation policy.

If you would like to request for a return or exchange on your order, please refer to our return policy for more detail.

Drinkies reserves the right to adjust prices or coins as necessary. This means that from time to time, prices for Drinkies products may change due to various factors such as inflation, changes in manufacturing costs, or market conditions.

While we strive to communicate changes to our consumers whenever possible, the timing and nature of price adjustments may not always allow for prior notification. We aim to be transparent about our pricing policies and any changes that may occur.

The frequency of price adjustments can vary and is influenced by market dynamics and business considerations. Prices may be adjusted periodically to ensure that they remain competitive and reflective of current economic conditions.

Price adjustments may affect various Drinkies products differently, depending on factors such as production costs, demand, and market conditions. Some products may experience price changes while others remain unaffected.

The duration of price adjustments can vary and may depend on factors such as the stability of production costs, market conditions, and competitive pressures. Some adjustments may be temporary, while others could become permanent if underlying factors persist.

The Drinkies app is available on Android and iOS.

Please check your email for any order confirmation, along with your credit/debit statement for any transaction. Contact our customer service if you would like further confirmation – we will be happy to help!

Drinkies' websites and online services may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.

If you want to disable cookies in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies. On your iPad, iPhone, or iPod touch, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

The cookies used on our websites have been categorized based on the guidelines found in the ICC UK Cookie guide.  

Drinkies' websites and online services may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.

We do not store any personal or payment information. Please contact our customer service if you have any specific concerns and we will do our best to address it.